Media-Presence-Based Problems

Netflix Malfunction

_{"Netflix isn't registering anything at all!"}

• Close and reopen your web browser. If this does not resolve the problem, move on to the next steps.
• Check your Netflix settings under the PreMiD presence extension, verifying there are no privacy settings enabled.
• Turn off the presence (disable the switch-box) and re-enable the presence (turn on the switch-box)
• Refresh your Netflix page.
• Check Discord. It should hook-in. If it does not, refresh the Netflix page again.
• If the extension is not registering Netflix after following all steps in the FIRST section of this thread:
  • Ensure you're waiting 15-30 SECONDS between changes before checking your status. It can take some time to register changes.
  • Make sure the ACTIVE BROWSER PAGE is NETFLIX and the WEB URL is "Netflix.com"
• Make sure you have checked your Extension Permissions to run on that page.
  • Open Netflix, right-click the PreMiD extension and select: PAGE ACCESS > ALWAYS RUN ON SITE

Netflix Thumbnails

_{"Netflix Thumbnails aren't working!"}

NOTE

Most of the time this problem is caused by privacy mode being enabled.

• Tick Privacy Mode on and off.
• If there are settings for the Netflix presence to have a still-frame thumbnail or a media-specific one, set the option you prefer under the presence settings.
• Turn off the presence (disable the switch-box) and re-enable the presence (turn on the switch-box)

Netflix Metadata

_{"Netflix Isn't showing titles!"}

• Open the Netflix Presence under PreMiD and do the following:
  • Turn OFF Privacy Mode
• Reload the video page. You should now see the title and timestamp after a number of seconds.

YouTube Malfunction

_{"YouTube isn't registering anything at all!"}

• Close and reopen your web browser. If this does not resolve the problem, move on to the next steps.
• Check your YouTube settings under the PreMiD presence extension, verifying there are no privacy settings enabled.
• Turn off the presence (disable the switch-box) and re-enable the presence (turn on the switch-box)
• Refresh your YouTube page.
• Check Discord. It should hook-in. If it does not, refresh the YouTube page again.
• If the extension is not registering YouTube after following all steps in the FIRST section of this thread:
  • Ensure you're waiting 15-30 SECONDS between changes before checking your status. It can take some time to register changes.
  • Make sure the ACTIVE BROWSER PAGE is YouTube and the WEB URL is "YouTube.com"
• Make sure you have checked your Extension Permissions to run on that page.
  • Open YouTube, right-click the PreMiD extension and select: PAGE ACCESS > ALWAYS RUN ON SITE

YouTube Thumbnails

_{"YouTube Thumbnails aren't working!"}

NOTE

Most of the time this problem is caused by privacy mode being enabled.

• Tick Privacy Mode on and off.
• If you have Privacy Overwrite enabled, turn it off.
• Go to the YouTube Presence in the extension. Ensure you have the "THUMBNAIL" setting turned ON.

YouTube Metadata

_{"YouTube Isn't showing titles!"}

• Open the YouTube Presence under PreMiD and do the following:
  • Turn OFF Privacy Mode
  • Turn OFF Privacy Overwrite Button
• Reload the video page. You should now see the title and timestamp after a number of seconds.

Other: MetaData/Thumbnails Not Appearing

_{"Video or Audio Presence isn't showing my media names or images!"}

NOTE

Most media presences have a privacy mode. Some are enabled by default and will need to be turned off.

• Open the Presence under PreMiD and do the following:
  • Turn OFF Privacy Mode
  • (If the presence has the setting) Turn OFF Privacy Overwrite Button
  • (Optional) Turn ON Show Title As Presence (This setting MAY NOT be applicable!)
• Reload the video page. You should now see the title and timestamp after a number of seconds.
• Some presences may not have thumbnail information (EG: Plex)

Other: Timestamp Malfunction

_{"Timestamps are not working!"}

• This is either a Discord Visual Glitch, or requires some tweaking on the presence. Before panicking, check your profile on another device. It's likely working fine.
• This can also be a result of the presence not having "Show Timestamps" selected in the options. Ensure you have the presence configured properly.
• You may also want to ensure Privacy Mode is not enabled.